Customer Engagement for Automotive Workshops

Autotel empowers automotive workshops to revolutionise customer support and engagement. We deliver efficient solutions designed to enhance professional customer relationships. Autotel helps drive loyalty and repeat business by streamlining customer communication with our innovative platform, built specifically for the automotive industry.

Boost Retention

Positive customer experiences matter more than ever as consumer expectations are driven by an online world in hyper drive. Consumers now embrace online communication and messaging like never before.

Timing is everything. Be there before your customers need to pick up the phone.

Automating Proactivity

Provide customers timely messaging with the tools to help themselves, making it easy for them to keep coming back.

Empower People

Empower existing staff and your customers. It's time to reduce ever-expanding, ineffective call centres trying to engage customers on the phone. Get dialogue directly to and from customers and key staff as it happens via Autotel.

No more backwards forwards phone tag and he said, she said.

Support Tickets

Streamline customer dialogue, at the same time as creating online support and an efficient record of all communication.

Stay Informed

Have customer value scores and workshop activity at your fingertips in real-time, and the ability to drill-down on communications and customer service history all in one place and without delay or difficulty.

Make informed and timely decisions for swift customer resolution.

Real-time Activity

Autotel provide a comprehensive dashboard of all generated activity from Autotel, your workshop and the customer.

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Discover more about how Autotel can transform customer support.

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Autotel data is loaded daily from your workshop operating system, so it's up-to-date and accurate.

This data is analysed for customer contact opportunities and can identify vehicles already booked-in, customers that have opted-out of service reminders and those due for servicing, or recently serviced. Messages can be sent to remind customers of a pending service and offer online assitance. Autotel can contact motor dealer new vehicle customers just after point-of-delivery to familiarise them with the conveniences of using this service.

Dialogue between customers and staff done via Autotel provides an efficient method of communication and record keeping.

Autotel automated messaging and workshop packages start at $295 per month, per workshop, including up to 500 free SMS messages per month. No lock-in contracts. No monthly staff/user charges, self-manage as many users as needed.

To learn more, contact us and we'll be in touch to discuss suitability and pricing for your workshop needs.