Customer Engagement for Automotive Workshops

Autotel empowers automotive workshops to revolutionise customer support and engagement. We deliver efficient solutions designed to enhance professional customer relationships. Autotel facilitates repeat business and drives customer loyalty by creating convenience and care when using our proactive platform built specifically for the automotive industry.

Customer Features

Workshop Benefits

Boost Retention

Positive customer experiences matter more than ever as consumer expectations are driven by an online world in hyper drive. Consumers now embrace online communication and messaging like never before.

Timing is everything. Be there before your customers need to pick up the phone.

Automating Proactivity

Provide customers timely messaging with the tools to help themselves, making it easy for them to keep coming back.

Empower People

Empower existing staff and your customers. It's time to reduce ever-expanding, ineffective call centres trying to engage customers on the phone. Get dialogue directly to and from customers and key staff as it happens via Autotel.

No more backwards forwards phone tag and he said, she said.

Support Tickets

Streamline customer dialogue, at the same time as creating online support and an efficient record of all communication.

Stay Tuned

Have customer value scores and workshop activity at your fingertips in real-time, and the ability to drill-down on communications and customer service history all in one place and without delay or difficulty.

Make informed and timely decisions for swift customer resolution.

Real-time Activity

Autotel provide a comprehensive dashboard of all generated activity from Autotel, your workshop and the customer.

Download Brochure

Learn how Autotel can transform customer service and support.

Be There Before Your Customers Need to Call

Customer access to Autotel is easy. By entering their vehicle registration number, which is matched to the mobile number on their customer file, they are then sent a verification code to use and gain access to their service history and the tools to help them help themselves, including:

• Access to manufacturer roadside assistance numbers
• Book a vehicle service online. Or check on a prior booked date and time
• Read frequently asked questions and answers about workshop facilities
• Need help? Create a customer support ticket online
• Opt-out of this service and vehicle service reminders
• Review vehicle service history and workshop communication

Autotel data is updated daily from your workshop operating system, so it's current and accurate. Messaging is automated by Autotel around servicing and the customer history on file. Nothing for you to worry about here.

Positive customer experiences matter more than ever as consumer expectations are empowered by an online world in hyper drive. Consumers now embrace online communication and messaging like never before.

Timing is Everything

Typical service customer contact points:

Autotel proactively engages with workshop customers via SMS before and after each service interval creating service bookings via existing OSB software, support tickets and providing answers to frequently asked questions. Autotel also seeks to receive an up-to-date status of when customers dis-engage including:

• No longer own the vehicle
• No longer/never lived in the area
• Have other reminders set
• Prefer to service elsewhere

The dashboard tracks open support tickets, who has booked a service, reviewed frequently asked questions and who is opting out of service reminders and why. All this data is collated, collected and displayed on the dashboard.

There are other services that can be provided by Autotel including:

• Introducing new customers to the online services a workshop can offer via Autotel
• Following up on missed customer calls from the previous day’s trading offering online help
• Have other reminders set
• OEM and other surveys and reminders

Workshop Dashboard

Empower existing staff. It’s time to reduce ever expanding, inefficient call centres or AI interpreting servicing issues often fuelling frustration. Get dialogue directly to and from workshop teams and your customers as it happens via SMS support tickets. SMS support tickets streamline customer dialogue whilst creating a complete record of all communication from all parties.

Customer Value KPIs

Make informed and timely decisions for swift customer resolutions.

The dashboard provides an overview of Autotel’s daily activities and enables workshop users to drill down into each customer’s file.

Information available can include:

• Customer Value KPIs
• Sales history (if available)
• Service history
• SMS contact history
• Support ticket history

Have every customer’s value score, communication and workshop history at your fingertips.

Manage SMS Support Tickets

No more backwards forwards phone tag.

Reduce inefficient call centres and AI interpreting vehicle issues that can fuel customer frustration.

Simple tickets can be handled by administration staff whilst technicians and senior staff deal with the tricky stuff. Self manage as many users on Autotel as required.

Get dialogue directly to and from customers and staff as it happens via updates to the support ticket.

Streamline customer dialogue whilst creating an efficient record of all communication.

Autotel automated messaging and workshop management software packages start at $295 per month, per workshop, including up to 500 free SMS messages per month. No monthly staff/user charges, have as many users as needed. To learn more, contact us and we'll be in touch to discuss suitability and pricing for your workshop needs.